$20 ALL SUNGLASSES + FREE WORLDWIDE SHIPPING (Winter Sale)

FAQs

My Account

How do i create an account?

To create an account please navigate to My Account located in the page menu, and under the login fields, please visit Create Account, where you will be able to create a new account.

For any further clarifications or questions about this matter, please don't hesitate to Contact Us, and a guru specialist will be connected with you via email within the next 24-48 hours.

How do i see my past orders?

To view your past orders, please visit My Account page and navigate to the "Order History" section, which will have all of your past orders listed.

To be able to view your past orders, you must have placed an order with your account at first.

For any further clarifications or questions about this matter, please don't hesitate to Contact Us, and a guru specialist will be connected with you via email within the next 24-48 hours.

What if I have questions or concerns about my privacy or data?

At Posh Loox we take our customer's privacy very seriously, and it is our job to make sure your data is safe and secure.

If you still want to read more on how we use your data, please refer to our Privacy Policy for all the concerns that you may have.

For any further clarifications or questions about this matter, please don't hesitate to Contact Us, and a guru specialist will be connected with you via email within the next 24-48 hours.

How do i unsubscribe from emails?

To unsubscribe from our email's list, please Contact Us with your concern and one of our customer representatives will have your account unsubscribed within the next 24-48 hours.

How do i update my email address?

To update your email address, please Contact Us with your concern and one of our customer representatives will get back to you with a confirmation within the next 24-48 hours.

How do i update my billing or shipping address?

To update your billing or shipping address, please visit Your Account page and visit View Addresses under the "Account Details" section.

Then you will be able to edit your addresses.

For any further clarifications or questions about this matter, please don't hesitate to Contact Us, and a guru specialist will be connected with you via email within the next 24-48 hours.

Shipping & Order Status

How long does it take to process my order for shipment?

Processing times vary depending on the shipping option you chose when checking out.

The following list represents processing times depending on shipping options:

Priority Shipping: 1 business day.

Express Shipping: 2-3 business days.

Free Standard Shipping: 3-5 business days.

For any further clarifications or questions about this matter, please don't hesitate to Contact Us, and a guru specialist will be connected with you via email within the next 24-48 hours.

How long does it take to ship my order?

Shipping times vary depending on the shipping option you chose when checking out.

The following list represents shipping times depending on shipping options:

Priority Shipping: 3-7 business day.

Express Shipping: 5-15 business days.

Free Standard Shipping: 15-20 business days.

For any further clarifications or questions about this matter, please don't hesitate to Contact Us, and a guru specialist will be connected with you via email within the next 24-48 hours.

How do I find my tracking number?

Once your order is fulfilled and shipped, you will receive an email confirmation with your tracking number.

If you are still having trouble finding your tracking number, please find your tracking number by visiting the Track Your Order page and use your order number and email address to view your tracking number.

For any further clarifications or questions about this matter, please don't hesitate to Contact Us, and a guru specialist will be connected with you via email within the next 24-48 hours.

How do i check the status of my order?

To check your order's status, please navigate to the Track Your Order page located in the page menu.

You can use your order number and email address or just your tracking number to check your order's status.

For any further clarifications or questions about this matter, please don't hesitate to Contact Us, and a guru specialist will be connected with you via email within the next 24-48 hours.

Why didn’t I receive all the items in my order at once?

Don’t worry! Your items are on their way, but coming in separate packages. Some of the items in your order may have been shipped from one of our stores or directly from the brand or manufacturer rather than our distribution centre. When this is the case, these items will arrive in separate packages. You’ll receive a shipment confirmation email for each package including tracking information. You won’t be charged any additional shipping fees.

For any further clarifications or questions about this matter, please don't hesitate to Contact Us, and a guru specialist will be connected with you via email within the next 24-48 hours.

Can I change the size, colour, or quantity of the items in my order once I’ve placed it?

Unfortunately, once an order has been placed, it cannot be cancelled or changed because we begin processing it immediately.

But once you receive your order you are always eligible for a free exchange or refund, please view our Refund Policy for more information.

For any further clarifications or questions about this matter, please don't hesitate to Contact Us, and a guru specialist will be connected with you via email within the next 24-48 hours.

My order was cancelled, so why am I still seeing a charge on my card?

After you place an order, we authorize your credit card to make sure sufficient credit is available. Due to this, a hold is placed on funds equal to the purchase amount. If your order ends up being cancelled, the hold will be removed after 3 business days.

For any further clarifications or questions about this matter, please don't hesitate to Contact Us, and a guru specialist will be connected with you via email within the next 24-48 hours.

Gifts & Gifts Registry

How do i purchase a Posh Loox eGift Card?

You can purchase a PL eGift Card by simply navigating to Posh Loox eGift Cards located in Menu bar > Catalog > Shop > Gift Cards.

For any further clarifications or questions about this matter, please don't hesitate to Contact Us, and a guru specialist will be connected with you via email within the next 24-48 hours.

How can i gift a Posh Loox eGift Card?

Once you have purchased a Posh Loox eGift Card you will receive a confirmation email for order acknowledgment, and a second email containing a PDF file which could then be used to be sent to the gift recipient.

In the PDF file will contain a beautifully designed eGift Card with an activation code that can be used to be redeemed upon checkout.

For any further clarifications or questions about this matter, please don't hesitate to Contact Us, and a guru specialist will be connected with you via email within the next 24-48 hours.

How can i redeem a Posh Loox eGift Card?

By simply redeeming the activation code when checking out in the "Gift card or discount code" field.

For any further clarifications or questions about this matter, please don't hesitate to Contact Us, and a guru specialist will be connected with you via email within the next 24-48 hours.

How do I check the balance on my eGift card?

To check your eGift card's balance please Contact Us and we will send you your eGift card's balance sheet.

How do I return an item I purchased with a Posh Loox's e-gift card?

If your item is eligible for a return, the purchase amount will be credited back to you on a brand new eGift card and will be emailed to you.

If you used other tender to pay for a portion of the purchase, this portion will be refunded to that same tender.

Please view our Refund Policy for more information.

For any further clarifications or questions about this matter, please don't hesitate to Contact Us, and a guru specialist will be connected with you via email within the next 24-48 hours.

Returns

Can I return my order?

Yes, as long as your order is eligible for a refund, we will provide you with a shipping label to return the item, with no additional costs.

Please view our Refund Policy regarding returns and refunds.

For any further clarifications or questions about this matter, please don't hesitate to Contact Us, and a guru specialist will be connected with you via email within the next 24-48 hours.

How long till i receive a refund after returning my order?

After we receive your returned item(s), our loss prevention team will process your returns within 3 business days, and will issue you a full refund. For refunds to reflect on your account, it would take 3-5 business days.

Please view our Refund Policy for more information.

For any further clarifications or questions about this matter, please don't hesitate to Contact Us, and a guru specialist will be connected with you via email within the next 24-48 hours.

How long is the return policy good for?

You have 30 days since the date of delivery to return or exchange your item(s) free of charge.

Any requests past the 30 days mark can not be fulfilled.

For any further clarifications or questions about this matter, please don't hesitate to Contact Us, and a guru specialist will be connected with you via email within the next 24-48 hours.

Payment Methods

What Payment methods are accepted?

We accept almost all major credit cards providers and cryptocurrencies such as:

Fiat Currency: Visa, Mastercard, American Express, Shop Pay, Apple Pay, Google Pay, and PayPal.

Cryptocurrency: Bitcoin, Bitcoin Cash, Ethereum and Litecoin.

For any further clarifications or questions about this matter, please don't hesitate to Contact Us, and a guru specialist will be connected with you via email within the next 24-48 hours.

How can i use bitcoin or other cryptocurrencies to make a purchase?

Same way you would pay with a credit card or PayPal, you would be able to use Coinbase as a method of payment to pay with the cryptocurrency of your choice at checkout.

When checking out, and when directed to the payment tab, simply choose Coinbase as your method of payment to pay with your desired cryptocurrency.

Refunds would be sent to the same wallet that was used for placing the order.

For any further clarifications or questions about this matter, please don't hesitate to Contact Us, and a guru specialist will be connected with you via email within the next 24-48 hours.

Store Policy

Where can i find the privacy policy, refund policy, shipping policy, or the terms of service of the store?

To view our any of our policies page, you can simply navigate to the menu > footer > Legal.

For quicker access please simply use our quick links listed below:

Privacy Policy

Refund Policy

Shipping Policy

Terms of Service

For any further clarifications or questions about this matter, please don't hesitate to Contact Us, and a guru specialist will be connected with you via email within the next 24-48 hours.

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